Returns & Refunds

At ZS Fragrances, we want you to be happy with your purchase. We carefully check and package every order before dispatch. If you experience an issue with your order, please contact us so we can assist you.

Return Eligibility

To be eligible for a return or exchange, the product must be:

• Unused and unopened

• In its original packaging

• In the same condition in which it was received

• Accompanied by the relevant order details

For hygiene and product-safety reasons, opened or used fragrances and attars may not be eligible for return or exchange unless the product arrived damaged, defective, or incorrect.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after receiving it.

Please provide your order details and clear photographs of the damaged product and packaging so that we can review the issue and assist you with the appropriate solution.

Incorrect Product

If you receive a product that is different from what you ordered, please contact us as soon as possible.

After reviewing the order, we will work with you to resolve the issue.

Refunds

If your return is approved, the refund process will depend on the payment method used for the order.

Refunds will only be processed after the returned product has been reviewed and the return has been approved.

The time required for a refund to appear may vary depending on the payment method or financial institution.

Exchanges

If an exchange is approved, we will provide further instructions regarding the replacement product and delivery.

Availability of the requested replacement may affect whether an exchange can be completed.

Non-Returnable Items

For hygiene and safety reasons, opened or used perfumes and attars generally cannot be returned or exchanged unless they are received damaged, defective, or incorrect.

Return Shipping

If a return or exchange is approved, we will provide instructions regarding the return shipping process.

Return shipping responsibility may depend on the reason for the return.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our return policy.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

• Your name

• Order number

• Product name

• Reason for the return

• Photos, if the product is damaged or incorrect

Our team will review your request and provide the next steps.

Return Deadline

Return or exchange requests must be submitted within 7 days of receiving your order.

After 7 days, we may not be able to accept a return or exchange request.

Products must be unused, unopened, and in their original packaging to be considered for a return or exchange, unless the item was received damaged, defective, or incorrect.

If your order arrives damaged or incorrect, please contact us as soon as possible after delivery and provide your order details along with clear photos of the product and packaging.

Please contact us before sending any product back. Do not return an item without receiving return instructions from our team.

Important Note

Returns and refunds are subject to review and approval. Please contact us before sending any product back. Do not return an item without receiving instructions from our team.

Need Help?

If you have any questions about returns, exchanges, or refunds, please contact ZS Fragrances through our Contact Us page.

We are always happy to help.

Thank you for choosing ZS Fragrances.